HOUSE CLEANING SERVICES MIAMI | HOUSE CLEANERS | Superb maids MIAMI, FL

HOW ARE YOU DIFFERENT FROM THE OTHER COMPANIES?

At Superb Maids, we stand out because we genuinely care and go the extra mile.

Our entire company is built upon the core values of caring for both our staff and our clients. We know that upholding these principles can sometimes be challenging and costly, but we are unwavering in our commitment. From the smallest details like the wording in our email signatures to major decisions such as insurance coverage or staff matters, our values guide us every step of the way.

This approach has allowed us to foster long-lasting relationships with both our employees and clients. It results in years of trust and satisfaction for everyone involved, creating an exceptional experience for all.

How do your prices compare to those of other companies?

In terms of pricing, we may not be the absolute cheapest option in town, but we undeniably offer the best value for your money. Here's why:

On average, we dedicate 40 to 50% more time to each property, ensuring a superior outcome for our clients. If you're seeking a seamless, professional, and enjoyable experience with a trustworthy team, Superb Maids is the company for you. This holds especially true if you're entrusting us with your parents' home, vacation property, or if you require an exceptionally detailed and high-quality cleaning service.

WHY DO I NEED PRE-ASSESSMENT?

Our initial approach was to estimate house cleaning needs based on property size, and it was generally effective. However, as our reputation for providing deep, high-quality cleaning services has grown, we've encountered an increasing number of clients with unique requirements. These properties may not have been professionally cleaned in a long time, may feature significant clutter, pet fur, or special surfaces. To ensure we consistently deliver the exceptional results our clients deserve, we've introduced in-person pre-assessments.

These pre-assessments allow us to accurately allocate the right amount of resources and tailor the project budget to your specific needs, rather than relying on average conditions. This means that your initial flat rate may change after the pre-assessment. For instance, if you book a standard 3-bedroom, 2-bathroom home, but the pre-assessment reveals a lot of "life activity" (such as multiple children or pets), we may need to assign more maids and allocate additional time, resulting in a higher cost.

Conversely, if you have a larger property but the pre-assessment indicates that most of it is not actively used, with minimal dust, clutter, or complex situations, fewer maids and hours may suffice, leading to a lower estimate.

In either scenario, we believe in full transparency, ensuring you're informed ahead of time so you can discuss the scope of work and budget and make an informed decision before proceeding with the cleaning.

DO YOU HAVE MILITARY, SENIOR, OR OTHER DISCOUNTS?

While we do occasionally offer discounts, it's essential to understand that our pricing primarily depends on the man-hours required to clean your home. To establish and maintain a lasting relationship, we must ensure that we have sufficient time to dedicate to your home. It can be challenging to provide a high-quality service on a restricted budget. We aim to strike a balance between fair compensation for our staff and delivering exceptional cleaning services.

However, we are also compassionate and understand that some individuals may face challenging circumstances. If you are in dire need of cleaning, have compelling reasons, and find our regular rates unaffordable, we encourage you to reach out to us. We frequently provide complimentary cleaning services to those who have experienced significant life changes, medical challenges, or the loss of a loved one. We are able to do this by maintaining standard pricing for the rest of our clients.

Our goal is to ensure everyone has access to a clean and healthy living environment while maintaining the sustainability of our business. Please feel free to communicate your situation with us, and we will do our best to accommodate your needs.

DO YOU OFFER SPECIAL RATES OR SERVICES FOR VACATION RENTAL OWNERS?

Absolutely, we offer special rates and services tailored to vacation rental owners. We understand the unique cleaning needs that vacation properties require. Our team is experienced in servicing vacation rentals listed on platforms like AirBnB and VRBO. We offer comprehensive cleaning solutions to ensure your rental property is in pristine condition for each guest's arrival.

If you're a vacation rental owner looking for cleaning services that cater specifically to your needs, please click here for more information on how we can assist you

WILL I ALWAYS GET THE SAME CREW?

While we make every effort to ensure you receive the same cleaning team for your appointments, we can't always guarantee it. Assigning cleaning teams is a complex task with many factors at play, including the availability and attributes of our 40+ team members, as well as our 3,300 clients located across Miami.

Our primary goal is to make you happy, and we recognize that consistency in your cleaning team can contribute to that satisfaction. It's also beneficial for our company and preferred by our cleaning staff. However, achieving this consistency can be challenging due to the various factors involved.

To increase the likelihood of always having your preferred team, consider the following:

1. Be flexible with your cleaning times.

2. Let us know how important it is for you to have the same team.

3. Treat your cleaning team with kindness and respect.

Some of our clients have successfully established ongoing relationships with their preferred teams by following these guidelines. Even without special arrangements, most clients receive their regular team about 80% of the time. For the remaining 20%, rest assured that all our cleaning teams are skilled and dedicated to providing excellent service.

In the rare event that you try a different team and are not satisfied, please inform us, and we will address any concerns or provide a refund. Your satisfaction is our priority.

CAN YOU TELL ME MORE ABOUT YOUR HEAVY-DUTY CLEANING?

While we typically offer flat-rate pricing for predictability and fairness, some situations may fall outside the expected range, requiring special considerations. We aim to maintain fairness and provide excellent value to our clients.

1) Conditions Requiring Heavy-Duty Cleaning: These conditions include homes that haven't received thorough cleaning for several months or even years, especially when there are multiple residents and pets. It may also apply to homes with specific challenges such as extensive clutter, spoiled food, mold, grease on walls, fur-covered surfaces and appliances, disconnected utilities, animal waste indoors, or strong odors from animals or cigarettes.

2) Options for Homes in This Category: If our crew determines upon arrival that your home falls into this category, you have three options:

a) Standard Cleaning: We'll spend the anticipated amount of time (or slightly more) compared to a regular home cleaning. You can prioritize specific areas (e.g., kitchen and bathrooms), but we may not be able to complete all deep cleaning tasks from our checklist. However, most clients are satisfied with the results.

b) Heavy-Duty Extra: You can choose this option before the job. We'll come fully prepared with modified equipment, additional supplies, a larger team, and extended time to address the challenges. While it comes at an extra cost, your home will see a significant transformation. If you didn't choose this option in advance, we may offer it during the job if we can accommodate it.

c) Cancellation: If the situation feels overwhelming, you can cancel the job at no charge. We value your satisfaction and understand that some situations may require alternative solutions.

WHY DO I HAVE TO PAY NEARLY THE FULL PRICE EVEN IF TWO BEDROOMS DO NOT NEED TO BE CLEANED?

In short, our pricing is based on the overall size of your home, not the individual bedrooms. (However, we do offer a $10 discount per bedroom that doesn't require cleaning.)

Here's the longer explanation:

When you book our services, we verify the number of bedrooms in your home by checking real estate platforms like Zillow or Trulia. If the number of bedrooms exceeds what you initially indicated in your order (for example, if you don't need cleaning in one or two bedrooms), we'll ask you to revise your order to reflect the accurate size of your home.

While this might initially seem unfair, it's driven by our commitment to delivering the highest-quality service to our clients. Our pricing structure is designed to make booking straightforward and predictable, tied to an estimated home size. The simplest way to estimate a home's size for most properties is by counting the number of bedrooms. For instance, for a 3-bedroom home, we allocate a team of two maids for approximately three hours. This allocation ensures we can provide top-quality work.

Now, imagine you book a 1-bedroom service for your 3-bedroom home, omitting two bedrooms from cleaning. We send one maid with a budgeted time of 2-3 hours for the job before her next appointment. However, when she arrives, she's faced with double the work she was expecting: 2-3 bathrooms, a larger kitchen, and more extensive living spaces than she had planned for. (Bathrooms and kitchens, in particular, are typically more labor-intensive than bedrooms.)

To maintain the high-quality service we're known for and ensure that you receive the best value, our maid would need to spend 5-6 hours, potentially becoming fatigued, compromising the quality of work, and running late for her next appointment.

We're committed to providing exceptional value, delivering detailed cleaning that exceeds the standards of other house cleaning companies in Miami and even 5-star hotels. If, for any reason, you feel that you didn't receive the value you expected, we'll always make it right and consider issuing a refund under our 100% satisfaction guarantee.

For these reasons, we recommend selecting the accurate size of your home when booking our service and including any special requests or discount requests in the comments section. We read each comment carefully and strive to be fair and responsive to your needs.

HOW MANY MAIDS DO YOU SEND?

The number of maids we send to your cleaning appointment depends on the size and complexity of the job. Our goal is to complete the cleaning in approximately half a day, ensuring efficiency and thoroughness.

For a standard service in a 2-bedroom apartment, one or two maids may be sufficient to handle the cleaning. However, for a larger property, such as a 5,000 square foot mansion requiring a move-in service, we typically assign a team of 4-6 maids to ensure that the job is completed to your satisfaction. We always aim to allocate the right number of staff members to meet the specific needs of your cleaning project. 

DO WE HAVE TO BE HOME FOR CLEANING?

No, you do not need to be home while we clean your property. Simply leave a key for us and provide instructions on how to access your place. We'll take care of the cleaning and ensure your property is locked and secure when we're finished. Your convenience and peace of mind are our priorities.

WHAT ABOUT THE SUPPLIES?

We provide all the cleaning supplies for our home cleaning service, and we take pride in using effective and environmentally friendly solutions. Our cleaning arsenal includes products like Method and Barkeeper's Friend, as well as advanced tools like steam cleaners. We prioritize eco-friendly options whenever possible.

However, we understand that some situations may require stronger cleaning agents, especially for tough stains or mold. In such cases, we'll discuss the option of using stronger solutions with you. Rest assured, even our non-green cleaning supplies are non-toxic and from reputable brands. If you have specific cleaning products or tools you prefer us to use, we're happy to accommodate your preferences. Your satisfaction is our top priority.

SO... HOW DOES YOUR ORDERING WORK?

Ordering our cleaning service is a breeze! Here's how it works:

1. Fill Out the Booking Form: Start by filling out our booking form here.

2. Confirmation Email: Within an hour or less, one of our friendly staff members will send you an email to confirm your appointment. They'll also clarify any specific details, like the size of your home or any special requests you may have.

3. We Make Your House Shine: On the scheduled date, our team will arrive at your home and work their magic to make it sparkle and shine.

It's that simple! We aim to provide a seamless and delightful experience for our clients from start to finish.

WHAT TIME SHOULD I CHOOSE FOR CLEANING?

You can select any time that suits your schedule for your cleaning appointment. We aim to be flexible and accommodate your preferences. After you've chosen a time, we'll contact you within a few hours during our business hours to confirm the appointment and discuss any specific requests or details. Your convenience is our priority, and we'll do our best to ensure that the cleaning time aligns perfectly with your schedule.

HOW LONG DOES IT TAKE TO CLEAN MY HOME?

The duration of the cleaning service can vary. During the initial visit, it may take a bit longer as we become familiar with your home and its specific needs. Subsequent visits are usually more efficient.

The time required also depends on the condition of your home. Some homes are well-maintained and may only need a touch-up or specific services. Others may have more challenging conditions due to factors like kids, pets, or busy lifestyles.

As a general guideline, smaller homes typically take one to three hours for cleaning, while larger homes may require two to four hours. If the unique conditions of your home necessitate additional time, we'll promptly communicate with you and provide suitable options. We're here to ensure your home is in tip-top shape, no matter the circumstances.