ALL BOOKED. WHAT’S NEXT?

1. You’ll hear from us!

Once you've made a booking, our exceptional office team meticulously reviews all the details of your order. This includes verifying the address, the size of your home, any mention of pets, and taking note of any special requests. In some cases, we may even offer an in-person estimate to ensure we fully understand the scope of work and your preferences.

After this thorough review, you'll receive a confirmation that everything is in order, and we're all set for your appointment.

To ensure you don't forget about our scheduled date, we'll send you reminder emails and texts – a moment that often prompts our clients to do a little happy dance! 😊

2. We meet your home

On the day of your scheduled cleaning, our field team, carefully chosen to meet the specific needs of your home and dressed in our sharp navy shirts with golden star logos, will arrive at your doorstep. They are not only highly skilled but also the friendliest service professionals you'll ever encounter, ready to greet you with a warm smile.

Before they begin, they'll take a look at your home to ensure that we can complete the job to your satisfaction within the planned time. If it turns out that more time is required, our office will promptly get in touch with you to discuss the best options and plan.

We carefully select our staff for their empathy and intelligence, and we hold them dear. We kindly ask that you take good care of them while they're in your home by maintaining a comfortable temperature, securing any pets (this is for their safety too!), and removing any biohazards, such as animal or human waste, or insects. Reducing clutter also helps us access the surfaces that require deep cleaning efficiently. Your cooperation ensures a smoother and more effective cleaning process.

3. We apply magic to your home!

At this point, you can confidently entrust your home to our capable hands. We'll dedicate hours to meticulously scrub, polish, and shine every surface. Our cleaning is performed with a genuine sense of care, as if we were cleaning for our own beloved grandma. Once we've completed our work, our team will present the results to you and inquire if everything meets your expectations. Please don't hesitate to let us know if we've missed anything. Despite our angelic appearance, we're still human and may inadvertently overlook something. If there's anything we could have done better, we genuinely value your feedback and strive to improve.

If you're genuinely delighted with our service, please share your satisfaction with us – making you happy is our ultimate goal. While tips are never expected but always appreciated, what we truly treasure is your sincere and kind review.

Moreover, if you'd like us to continue serving you as a lifelong customer, just mention it to our field or office staff. We'd be delighted to reach out and discuss your budget and specific needs to create a plan that suits you perfectly. Your ongoing support means the world to us.

4. Enjoy!

As the skies open up and unicorns sing in joy, your card will be charged (but only if you absolutely loved the service).

Now, relish the glistening surfaces, the fresh air, and the precious moments with your loved ones in your beautifully cleaned home.