We Look Forward to Partnering With You
We look forward to partnering with you to keep your home healthy and clean. If you have a question about something you don’t see covered in our FAQ.
Still Have Questions? Our Staff Would be Happy to Assist You.
What about my pets?
We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning maid will know your wishes concerning your pets.
Who does Superb Maids Miami hire to clean my home?
We hire only the best! Our cleaning maids are experienced, well-trained, detail-oriented, and highly reliable professionals. We carefully select and monitor our team, ensuring that only those who are passionate about their work and committed to excellence stay with us.
We take pride in the strong, positive company culture we’ve built, and our employees take just as much pride in being part of our team. This dedication and stability set us apart from other cleaning companies, allowing us to provide consistent, high-quality service with a team you can trust.
Do I need to tip cleaners?
It’s not expected, but it is greatly appreciated for work well done. Many of our clients choose to tip after each cleaning, and you’re welcome to do so in cash or by adding it to your credit card payment. Rest assured, 100% of your tip goes directly to the hardworking cleaning professionals who serviced your home.
What if my cleaning falls on a holiday?
We work on every holiday whether it is federal, state, cultural or religious.
Will the initial cleaning take longer?
Yes! To ensure your space meets our high standards, the first cleaning typically takes longer than subsequent visits. This allows us to thoroughly deep clean your home and familiarize ourselves with its unique needs, setting the foundation for consistent, high-quality service moving forward.
Do I need to be home while my house is being cleaned?
No, it’s entirely up to you! Some clients prefer to be home during the cleaning, while others choose to be away—it’s whatever works best for you.
Will you send the same cleaning lady each time?
We do our best to send the same cleaning technicians for each visit, as it ensures the most efficient and consistent service. However, since we manage both staff schedules and client needs, occasional changes may occur. If an alternate technician is assigned, rest assured they have access to detailed notes on your preferences and requests to maintain the same high-quality experience you expect.
How do I pay for my cleaning service?
Payments are due at the time of service. You can pay cash, send Zelle transfer or we will charge your credit card when your cleaning is being done.